1. Scope

This Privacy Policy outlines how 7SGL collects, uses, discloses, and safeguards personal data of:

• Customers and their personnel;
• Suppliers, subcontractors, and service providers;
• Visitors to our website(s) or premises.

It does not cover employee or job applicant data.

Unless otherwise stated, 7SGL is the data controller for the personal data we collect.

2. Definition of Personal Data

“Personal data” means any information relating to an identified or identifiable natural person and/or any persons acting on behalf or as an agent for an incorporated entity, including but not limited to:

• Contact Data – e.g., name, phone number, email address, mailing address.
• Profile Data – e.g., account login details, delivery preferences.
• Shipment Data – e.g., shipment numbers, status updates, delivery and collection addresses, customs documents.
• Survey/Interaction Data – e.g., feedback given to our staff or via online forms.

3. Collection of Personal Data

We collect personal data only for lawful purposes and with your consent where required. Data may be collected:

• When you engage our services, request a quotation, or create an online account.
• When you contact us via email, phone, web forms, or in person.
• Automatically through cookies and analytics when you visit our website.
• From publicly available sources, lawful third-party providers, or your authorised representatives.

Under the PDPA, we may rely on deemed consent in certain circumstances (e.g., when personal data is voluntarily provided for a transaction), but we will always seek express consent where required under any applicable law.

4. Use of Personal Data

We may process your personal data for the following purposes:

1. To provide and manage our logistics, freight forwarding, and related services;
2. To fulfil contractual obligations, process transactions, and manage customer accounts;
3. To respond to enquiries, provide customer support, and resolve issues;
4. To improve our website, services, and customer experience;
5. For marketing (where permitted) and to inform you of relevant services, offers, or updates; and
6. To comply with any applicable laws, regulations, and legal processes.

5. Disclosure of Personal Data

We may share personal data with:

1. Our subsidiaries, affiliates, and trusted service providers (e.g., IT, cloud hosting, analytics, delivery partners) to perform services on our behalf.
2. Business partners, subcontractors, and agents for operational purposes.
3. Government agencies, regulators, customs authorities, or law enforcement where required by law.
4. Professional advisers (e.g., auditors, lawyers) for legitimate business purposes.

Save as herein before provided, all collected data will only be used for legitimate purposes as set out in any applicable laws.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

1. Enable core website functionality;
2. Improve website performance and personalise content;
3. Analyse site usage for service and marketing improvements.

You can manage or withdraw your cookie consent at any time via your browser settings or our cookie banner.

Note: some cookies are essential and disabling them may affect site functionality.

7. Transfer of Data Overseas

Your personal data may be transferred to and stored in countries outside Singapore or the EU. Where this occurs, we will ensure appropriate safeguards (e.g., contractual clauses approved by relevant authorities) are in place to protect your data.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by law.

9. Your Rights

Subject to applicable laws, you may:

• Request access to and a copy of your personal data;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data where legally permissible;
• Object to or restrict processing in certain cases;
• Withdraw your consent at any time (this does not affect processing done before withdrawal);
• Request to receive your data in a portable format (where applicable under GDPR);
• Lodge a complaint with the Personal Data Protection Commission (Singapore) or the relevant EU supervisory authority.

Requests can be made to info@sevenseasgroup.com.

10. Security Measures

We employ appropriate administrative, technical, and physical safeguards to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

11. Contact Us

12. Additional Note

This Privacy Policy should be read together with our General Terms & Conditions.